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Founded in 1989, the Public Utilities Access Forum (PUAF) is an informal association of organisations which helps to develop policy on the regulation of the public utilities providing electricity, gas, communications and water services in England and Wales. PUAF facilitates the exchange of information and opinions between bodies concerned with the provision of those services to consumers in vulnerable circumstances, such as people on low incomes and others who are at particular risk of disadvantage. It promotes the adoption of policies and practices that take account of the factors that disadvantage consumers, exchanges information about service provision and promotes research. PUAF is chaired by Gill Owen, who can be contacted at gill.owen1@ntlworld.com PUAF members meet quarterly (in London) but there are also subgroups for each utility sector which meet occasionally (but more often communicate electronically) to undertake more detailed work on current issues of concern. Each of these groups also meets occasionally with the relevant industry regulator to discuss how services to low-income and disadvantaged consumers can be improved. Contact details for the people who chair these subgroups are as follows: Communications: Georgia Klein - georgia.klein123@aol.com Energy: Tony Herbert - tony.herbert@citizensadvice.org.uk Water: Linda Lennard - linda.lennard@blueyonder.co.uk PUAF commonly responds to formal consultation documents issued by Government Departments, regulatory bodies, Parliamentary Select Committees and other public authorities. Responses are featured on this website (see the menu at the head of this page). |
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