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Founded in 1989, the Public Utilities Access Forum (PUAF) is an informal association of organisations which helps to develop policy on the regulation of the public utilities providing electricity, gas, communications and water services in England and Wales. PUAF facilitates the exchange of information and opinions between bodies concerned with the provision of those utilities to consumers with low incomes or special service needs, such as the elderly and people with mental and physical disabilities. It draws the particular problems of such consumers to the attention of the industries, the regulators and other relevant bodies, promoting the adoption of policies and practices which cater for their needs, exchanging information about service provision and promoting research. PUAF is chaired by Gill Owen, who can be contacted at gillowen@compuserve.com PUAF members meet quarterly (in London) but there are also subgroups for each utility sector which meet occasionally (but more often communicate electronically) to undertake more detailed work on current issues of concern. Each of these groups also meets occasionally with the relevant industry regulator to discuss how services to low-income and disadvantaged consumers can be improved. Contact details for the people who chair these subgroups are as follows: Communications: Gretel Jones - gretel.jones@ace.org.uk Energy: William Baker - william@cse.org.uk PUAF commonly responds to formal consultation documents issued by Government Departments, regulatory bodies, Parliamentary Select Committees and other public authorities. Responses are featured on this website (see the menu at the head of this page). |
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